To compensate for the unexpected shortfall of financial aid funds being disbursed to students, the university has had to dip into its reserve accounts and issue no-interest, short-term loans to help cover tuition and other expenses, said spokeswoman Sue Williams.
School officials have also taken other steps, such as asking landlords not to charge students interest on late rent payments and letting students draw money from the bursar's office account to pay for textbooks. The exact origins of the financial aid processing problems are still being investigated. But Williams said it appears that most of the problems were caused by interface issues between the PeopleSoft application and the loan systems at lending institutions such as the Student Loan Marketing Association, better known as Sallie Mae.
The university previously deployed PeopleSoft's human resources software and is using that without any apparent difficulties. But Williams said the financial aid module is as big and complex as all the other modules that the university has installed combined.
It's also more "sensitive" to exceptions than the university's older financial aid system was, she added. For instance, if there was a discrepancy between the amount of aid that a lending institution's system said should be issued to a student and what the university itself had earmarked, the financial aid software simply blocked the transaction.
In addition, although the system is centralized, it has to take into account variables throughout the eight campuses, including the differences between part-time and full-time students and whether a campus does business with more than one lender. This position will support Advisory Services by managing project teams through agreed upon phases of the ERP project governance, requirements definition, technology risk analysis, customization, testing, implementation, training and rollout of a client's project lifecycle.
They will also provide business development assistance. Interact and communicate effectively with finance and technology senior and middle management executives as well as end user and business subject matter experts.
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Testing of customized application changes and coordinates State Agency testing acceptance for all upgrades and customizations. Establish and maintain project and production schedules and balance responsibilities for multiple activities to ensure timely, high-quality results. Identify information and technology management issues and opportunities, analyze complex problems and alternatives, and develop sound conclusions and recommendations. Perform People Soft database and systems troubleshooting and tuning to resolve complex data and systems management, communication, and interoperating problems.
Assess customer needs, set priorities, and allocate resources to most effectively meet needs in a timely manner. Develop and implement appropriate procedures and controls.
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