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In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer.
When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs. Dried Natto snack was especially weird for my son. Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan. Pros: "Good food, and entertaimet!
Pros: "Food is great. Crew are very friendly" Cons: "The touchdown, it's not smooth". Pros: "The crew was very good and consistently accommodating" Cons: "Nothing actually". Pros: "plane was clean, bording went smoothly. They didnt walk up and down the aisles for literally hours before we saw them again. Never offered water during a 11 hour flight, they only came around deal meal service time.
But the time in between meals, we seldom saw them. Pros: "Not much really" Cons: "Boarding, food, seat comfort. Essentially everything". Pros: "Fast and easy. Its pretty but needs people improvement. Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again.
Pros: "nothing" Cons: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. It is also unhealthy. Turkish Airlines should consider something other then the for any international flying. Cons: "This was the worst I have ever experienced.
My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional.
I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect. Pros: "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business.
One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem". Pros: "Everything you want in an overnight international flight. Enjoyed the food. Cons: "5 layers of security check for us bound flights.
Food was horrible. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was a on Sunday instead of which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened.
Seems airline treats flights to Nigeria this way". Pros: "The meals and in flight entertainment" Cons: "The seating I needed more leg room". Pros: "Price" Cons: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance.
While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again.
Cons: "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all.
One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything. Pros: "The food is great, nice entertainment, we good travel essentials! I was referring to the lady who was handing out food.
She was not at all happy everytime she serves the meal. Pros: "Best airline food. Great selection of movies And free drinks to boot". Pros: "Great entertainment, crew, food, and organization. This was my first flight on Turkish Airlines and I would definitely fly this airline again. So many layers and lines to stay in, and the area wasn't air conditioned. Unfortunately, a handful of the passengers got "ripe" before the 10 hour flight to Chicago. Pros: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat.
Cons: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline.
This, despite being a TK gold card member. Pros: "Fantastic airline crew, actually good food and plenty of beverages offered, really nice complimentary amenities like pillow, blanket and toiletries bag. Pros: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good.
For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend. I'm not sure if air condition was available, but I know some people asked.
It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight. Pros: "I would definitely fly on Turkish Air again. The seats were roomy in comparison to other airlines I have flown on. The inflight entertainment was excellent in comparison as well.
I thought the food and beverages were pretty good for an airline as well. People were out of their seats and getting luggage out of the overhead bins well before the plane had taxied up to the gate. Please make an announcement to keep passengers safe. Also, the cabin crew could have been a little more helpful to passengers. They kind of stood around and did nothing when a gentleman and his child got on the airplane and other people were clearly sitting in his seats.
The man had to straighten out the situation with the people who were in the wrong seats. The flight crew needed to have been assertive, ask politely for people's boarding passes and taken care of the conflict, not the customer. My flight was late and I missed my connection to Seattle. Turkish Air did put us up for the night and provided meals without a hassle. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay.
Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work. Pros: "At least there was a good selection of movies" Cons: "The crew just couldn't get it right, half our section didn't get the hot towels before takeoff, the attendant had run out half way down the aisle then forgot to come back. Distribution of food was handled like it was the first time the crew was attempting it in a moving plane.
They couldn't get orders right, handing out vegetarian dishes when non-veg dishes were requested. Running out of ice for the drinks. Pros: "The boarding process seemed to just be to get in a line and go for it, which was kind of nice to avoiding pointless zones.
Pretty decent movie and tv selection, but on one flight my touch screen hardly worked to it was hard to watch anything. Food was prettt bad and it's also an hour plus to even get a drink of water. I was constantly dehydrated and thirsty. Cons: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat".
Cons: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal. The service was not at all impressive and the crew were not very helpful.
I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash Pros: "This is a government run airline with very poor customer service.
I flew 6 flights in December, in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help.
I shudder to think how economy passengers are treated. I was searched 3 times and they decided to confiscate my laptop since the battery charger was dead. Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet hot wrap, in this case , and the pilots are highly skilled. Since there are no air vents, the warmth can be overwhelming.
Also, the comments about leg-room, I'm 6' 3" and 'uncomfortable' sums it up pretty well. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer On the other hand, if you have a choice of Turkish aircrafts b vs AB, you will do yourself a favor by selecting a flight on an AB Slighter smaller plane then the but a little more comfortable in coach. So you are warned If you are stuck in the middle, always do your best to get at least an isle seat.
Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB coach configuration. Pros: "The food was very good. As a vegetarian, I find I am quite disappointed on flights because of limited or no meatless options. This was not the case on Turkisk. Need extra leg room. They should really take out a few rows of seats to provide some more much needed room.
Pros: "Good food, nice crew, great entertainment system, and an overall fantastic value. Pros: "Nothing, will never use this airline again. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways.
Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate and missed the flight even though there were empty seats on the plane.
Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate After I went to gate was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with.
Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused.
Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied.
Everyone had no compassion and held a grudge. Pros: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop I often end up with one that doesn't work on other airlines. Would definitely fly Turkish again.
Not a big problem, but would have liked some butter for my dinner roll. Pros: "The entertainment selections and technology were great. Pros: "The food was good, the flight attendants were mostly friendly and normal.
Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything!
Never again will I fly with Turkish airlines. Pros: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable.
I believe this was not a problem due to the airline, but boarding groups weren't always adhered to. Pros: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed.
Pros: "I liked how generous they were with food and drinks" Cons: "Free WiFi could have made the flight a lot better". Pros: "Boarding was efficient and the crew were nice. Pros: "The crew was amazing, flight on schedule and good entertainment. Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight! Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well.
Will be flying KLM again soon : ". Pros: "Friendly staff" Cons: "Security check at gate; No priority". Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port". Pros: "Good food, friendly service" Cons: "More trash pickup; only one round of beverage service". They lost both of my check in bags in September, and it happened again today for the same scheduled flights.
Cons: "Poor food, flight attend and finally baggage missing. Check out popular airlines servicing Manila MNL , and lock down the best fare for your upcoming travel plans. Roundtrip tickets.
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